Health & Shipping

Health Guarantee

    • Here at “ Odesmaltese.com ”, our  puppies are 100% guaranteed to be in good health and free of any signs of infection and any contagious or communicable diseases at the time of purchase. We take pride in the fact that our relationship with you does not end when you take home a puppy from us. As a family of breeders, experienced Maltese puppy counsellors, and die-hard puppy lovers, we’d like to believe nothing will  go wrong with our puppies. However, certain things are never beyond our control. A puppy’s health is dependent on a lot of factors like genetics, exercise, food & nourishment as well as overall care. While we may not be able to guarantee that your puppy will never have a health problem, we guarantee to do our best to ensure your new family member is a healthy one!
    • The seller certifies that the Maltese puppy you purchase is in sound health at the time of sale to the best of my knowledge, and has been given all vaccinations and worming stated on the vaccination record provided to the buyer(s). We do our best to provide the new owner with a healthy puppy. The buyer will become responsible for further vaccination, boosters and worming. If this puppy becomes sick or has a genetic default, the following stipulations must be adhered to in order for a replacement to be made.
    • Official report from a licensed vet stating, without  doubt that the puppy has a genetic defect that would hinder it. The puppy must be sent to us along with a phone number of the vet’s office. If the puppy should die, an autopsy must be done by a licensed vet stating the cause of death. The documentation must be forwarded to us before a determination will be made. The sellers reserve the right to confirm the diagnosis with a vet of their choice. The seller will not be responsible for any expense you may incur, including return shipping and vet expenses.

    This warranty applies only to the original buyer. Parasites are not covered under warranty as a puppy can pick these up overnight in travel. Your puppy will be up to date on wormings and should be wormed regularly as recommended by your vet. We have raised this puppy from sound parents and it is your responsibility to take good care of him/her to ensure a long healthy life. You may play an important role in helping your puppy grow into a healthy adult dog. If you are not able to keep this pup in the future and wish to return it to the seller, you may do so along with the paperwork provided by their seller at the time of purchase. You WILL NOT receive a refund for this pup. We, Odes Maltese Puppies, the seller, do hereby agree to offer a 1 Year Health Guarantee on this puppy as stated in the conditions above.

SHIPPING & DELIVERY

  • Your puppy departs from the airport closest to us Continental Airline’s Pet-Safe, to your nearest airport. He/she travels in a climate-controlled cabin area for pets. He/she travels in a climate-controlled cabin area for pets, in an airline-approved carrier. Ahead of time, you will have a flight #, arrival time, and a reference # that identifies your puppy. We make all the arrangements for you, and you pick your puppy up at the airport, just like picking up a person & you will need a reference/airbill number.
  • Shipping is totally safe & stress-free on the puppy. You will receive the puppy within 5-6 hours the same day after shipping depending on your location. Puppies on planes are as safe as you or I flying. I have shipped dogs for more than 14 years now. I always try to ship direct non stop when flying puppies and adults. In my experience and opinion, my puppies are very comfortable and the new owners tell me that their new puppy has arrived happy and not at all stressed.
  • We ship our puppies using airlines because it is the fastest & safest way to transport our puppies from our place to yours especially if you live far away or in another state. Our puppies are shipped in an airline-approved plastic pet kennel that we customize depending on the weight of the puppy, the distance or duration of the journey. They ride in a special climate-controlled & pressurized compartment on the plane which is no different from the cabin. They are not in the same compartment as the passenger luggage.

Our shipping crates are clearly marked with colorful “LIVE ANIMALS” and “UP” stickers. We mark the crates clearly with the destination airport, the confirmation number, the phone & the address of the customer. When we know that a puppy is going to be shipped, we play with them in the crate prior to shipping so they are used to it. They have never shown fear of the crate. We put lots of food & plenty of water in the shipping crate. The water provides all the moisture the puppy need during delivery.

One reason we do this is in case, in the unlikely event the puppy should get stuck at an airport overnight (because of connecting flight trouble), we don’t have to worry if they have enough to eat or drink. Although traveling is not that hard on them, we do not like to make them spend any more time than absolutely necessary in transit. For this reason, we also look for the shortest route & always schedule direct flights if possible.

We check weather conditions at the receiving end and only ship when we consider it safe to do so. We put our puppies’ health above all other considerations and do not ship when we feel it could be dangerous to the puppy’s well-being. We usually ship Monday – Sunday. We guarantee the safe & healthy arrival of your puppy. We WILL NOT SHIP if we feel that weather conditions are hazardous for the puppy. Your puppy may take few days to adjust once they get to their new homes, sometimes it takes them a day or two to settle in, but by far, the vast majority of people tell us they just step right out of the shipping crate & act right at home..

 

Nanny Shipping

We can also deliver your new puppy DIRECTLY into your arms!! We have a reliable Airline Nanny that will fly with your puppy right to you. This is the safest, most reliable, and least stressful way for your new puppy to be delivered to you. A puppy Nanny takes the puppy on board with them and they can give them the attention they need. We want the best possible care for your puppy!